Needing to upgrade near-obsolete computer equipment and also dissatisfied with a leased landline phone system, RHI turned to Interpro Technology Solutions to completely upgrade its infrastructure.
Nestling in a semi-rural position at the heart of Hampshire’s beautiful holiday hotspot, Hayling Island, you will find The Oven Campsite; a green and luscious countryside getaway.
Needing to modernise and streamline their systems and processes, which were heavily reliant on manual administration, The Oven turned to Interpro to overhaul their IT and communications infrastructure.
About The Oven Campsite
The site, which is open from March to October, is home to 350 plots including a large dedicated camping field for tents, with space for touring caravans and camper vans.
Very much geared towards family holidays, facilities include an outdoor swimming pool, play area, football field, a well-stocked shop, a toilet, shower block with 24-hour access and hot water, a visiting children’s entertainer on peak weekends and Beci’s Café, a delicious and friendly place for breakfast, meals and snacks.
The Oven is a popular choice due to its central location, close to the villages of Mengham and West Town and just 20 minutes on foot to the main beach area, fairground and various pubs and restaurants.
Visit theovencampsite.co.uk for more information.
The Requirement
The Oven’s previous systems and processes were manual and clunky, bookings could only be taken by phone or email and pitches were not numbered or allocated. For every booking, a paper slip had to be completed manually – a time-consuming and costly operation.
So, The Oven turned to Interpro to design and implement completely new IT and telephony systems to allow users to work much more efficiently and allow the campsite to utilise technology as a powerful business tool.
The Solution
After an initial consultation period and hours of diligent work by the Interpro team, the remit to provide new broadband, new VoIP telephone system, PCs, Microsoft 365, a new website and a booking/campsite management system was completed, along with ongoing IT support and consultancy.
The Oven Campsite now has a fully optimised and supported IT and telecommunications infrastructure that has driven the growth of the business and undoubtedly allowed the campsite to harness and capitalise on the staycation boom in the UK since COVID hit.
Benefits of the new system include capturing new customers via the website, a better customer experience when booking and improved campsite management with real time bookings.
There is also a slicker check in (and out) process via the new campsite management software which means staff are spending far less time processing bookings and re-keying customer information.
Improved communications both internally and externally sit alongside free VoIP telephone calls (via the web) which means reduced monthly telephone bills.
There is automated messaging in the campsite management software which keeps customers informed and assists with repeat business. All within an IT infrastructure that can scale seamlessly with the needs of the business.
The Benefits
- The new website provides a slick modern user experience and allows clients to quickly and easily select, book and pay for their holiday.
- Integration directly into the campsite management software completely removes the need to rekey customers’ information, saving time and relieving pressure on staff.
- Microsoft 365 provides staff with a secure, yet versatile Cloud based environment enabling them to work seamlessly and productively from any locale or device.
- Business grade Broadband and VoIP phone system ensures greater speeds and communications whilst driving down and controlling running costs.
- Interpro’s 24/7 Helpdesk ensures The Oven’s workforce are fully supported day & night.
Also From Interpro
The Interpro Web team has designed and built the website for The Oven Campsite. You can find more about this in our dedicated Web Portfolio section and view their website from the link below.
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