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White Recruitment, Portsmouth

Case Study

White Recruitment is an innovative recruitment agency helping candidates grow and businesses evolve from its Portsmouth base.

Interpro has provided broadband, a VoIP telephone system and ongoing IT support for several years and White Recruitment turned to Interpro to provide optimised and integrated systems to manage call volume.

About White Recruitment

White Recruitment was founded in 2007 by Directors Lewis Richards and Jamie Wilson, who both remain at the helm today.

Operating nationally out of a base at Quartremaine Road in the Portsmouth’s Copnor district, White Recruitment has a database of around 300,000 candidates and 100,000 employers.

White Recruitment operates in four diverse sectors: Engineering, Health, HVACR (heating, ventilation, air conditioning & refrigeration) and Logistics. Each division has its own dedicated team of recruiters

Visit whiterecruitment.com for more information

whiterecruitment.com

The Requirement

Interpro Technology Solutions has been looking after White Recruitment for the last seven years, initially providing broadband – lease line, a VoIP telephone system and ongoing IT support.

This developed into a need for optimised and integrated systems which allow the company’s workforce to manage and process heavy call volumes efficiently.

“Our phone system is really very good. Many recruitment companies use specialist telephone systems, but Interpro were able to replicate this and also integrate it with our CRM (customer relationship management) software at a fraction of the cost. I would strongly recommend using them.”

Lewis Richards

Director, White Recruitment

The Solution

What began with Interpro delivering broadband, a phone system and IT support developed into an all-round package to deliver the right technology and back-up to ensure the company is able to perform at peak.

The Interpro team immersed itself in White Recruitment’s culture and business ethos over a number of years and so when additional support was required it could be provided quickly and efficiently.

This included an API (application programming interface) system which brings up a client’s name and details immediately if they call the company, enabling a superb and personal customer relationship.

The Benefits

The benefits of the system Interpro provided include business grade leased line with defined SLAs, a phone system and CRM software integration, improved communications both internally and externally, free VoIP telephone calls with reduced monthly telephone bills and ongoing professional IT support and consultancy.

White Recruitment has an agile IT infrastructure that can scale (up and down) seamlessly with the needs of the business.

Better internal and external communication
Ongoing IT support and consultancy
CRM Software Integration
Robust, secure and agile VoIP telephone system
Cost efficiency and predictability
IT infrastructure that scales with the business

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