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IT SUPPORT OVERVIEW PAYG Managed
Service
08:30am - 08:30am -
Standard Support Hours Support available to you between these hours
6:00pm 6:00pm
Dedicated Support Line Access to our dedicated technical support line
Accelerates response times and transfers
Centralised IT Documentation
knowledge of your IT environments
Dedicated Account Manager Dedicated commercial account manager
Out of Hours Support Available subject to prior agreement Optional Optional
Regular meetings to ensure your IT continues to
Scheduled IT Reviews Optional
align with the goals of the business
IT Audit & Healthcheck System audit providing strategic tailored plan Optional
Desktop Antivirus Best in class virus protection for users and servers Optional
Email Security Protection against malicious email threats Optional
Safeguarding from browsing and downloading
Web Security Optional
malicious content
Warranty & Renewal Monitoring and alerts when warranties and Optional
Subscription renewals are due
Unlimited Remote Support All inclusive remote support as required
Proactive Monitoring Ensures issues are identified at the earliest
& Alerting opportunity
Contracted SLAs Contracted response times
Secure administration and management of all your
Password Management
passwords
Guides your business with thought leadership and
IT Director
strategic best use of technology
